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Terms and Conditions

Please Note: ALL RIGHTS RESERVED.

All jewellery designs, descriptions, text, logos and pictures on this web site are the exclusive property of Tracy Hills of Tracy Hills Jewellery and must not be downloaded, removed, copied or reproduced without our written permission. Thank you.

GIFT PACKAGING AND PRESENTATION

All Tracy Hills Jewellery arives beautifully packaged, ready to give as a gift. Each piece comes carefully wrapped in tissue paper and presented in either a gift box or an organza drawstring gift bag (depending on the size and nature of the piece)

DELIVERY

STANDARD DELIVERY SERVICE:

Orders are shipped within 24hrs if completed and paid for online before midday (Mon-Fri), and if all items are in stock at the time of ordering.
Bespoke orders will be shipped upon agreed delivery date.
If an item is out of stock you will be contacted within three working days and asked if you wish to cancel for a full refund, wait until the stock arrives or choose an alternative product.
Delivery charge is displayed once item is added to your basket. Multiple items are combined under a single delivery charge.
All items will be shipped using insured and recorded delivery.
Delivery time cannot be fixed and will be anytime between 8am and 6pm (Mon to Fri)
Tracy Hills Jewellery uses national couriers and Royal Mail. They are subject to the same delays and congestion on the roads as we all experience from time to time. Every effort is made to expedite delivery, but delivery times are NOT guaranteed
DELIVERY ADDRESS:

Tracy Hills Jewellery operates in strict compliance with UK anti-fraud and card protection legislation and guidelines. When paying by credit or debit card, we will only deliver to an address already registered with your card issuer, usually the card statement address
All transaction information you enter is sent via our secure server to your own card issuer for authorisation and authentication. If the details do not match EXACTLY, they advise us to cancel the order
To have your order delivered to an alternate address, some card issuers allow you to register a second address which can be used for delivery. Please register this address with your card issuer before placing your order. Alternatively, choose the PayPal payment option. To sign up for PayPal CLICK HERE
How To Return A Faulty Item

You must inform Tracy Hills Jewellery of the fault in writing by email info@tracyhills.co.uk before returning it. Telephone notifications are not accepted. After we receive your fault notification, we will process it and contact you with a returns reference.
Package the item and send it back to the address below:

TRACY HILLS JEWELLERY
17 Trafford Road
Frimley
Camberley
Surrey
GU16 7EE
United Kingdom


Cancelling An Order

You may cancel an order up to 7 working days after the day of delivery. You must inform Tracy Hills Jewellery in writing by email info@tracyhills.co.uk. Telephone cancellations are not accepted.
Returning An Unwanted or Incorrectly Ordered Item

You are responsible for the cost and safe return to Tracy Hills Jewellery of any unwanted goods.

Return Address:

TRACY HILLS JEWELLERY
17 Trafford Road
Frimley
Camberley
Surrey
GU16 7EE
United Kingdom

Please ensure that you retain proof of sending any item for return. You must take reasonable care of the item and must return it, and all packaging and accessories, in original condition. After we receive the item plus all packaging and accessories in original condition, we will refund the purchase price of the item in full, within 7 days. Delivery charges are not refundable.
The consumer shall not be entitled to a full refund of the product purchase price if he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this clause, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not returned to the Tracy Hills Jewellery packed in their original box, with all accessories, or if the Goods or the internal or external packaging is defaced or damaged in any way.
Tracy Hills Jewellery cannot, & does not, in any way attempt to warrant the suitability of goods for a particular purpose. It is your responsibility to carefully check specifications, sizes and compatibility before ordering. If you are unsure of the size, suitability or compatibility of an item, please contact Tracy Hills Jewellery before placing your order. It is your responsibility to ensure that you are purchasing the correct product.
Goods purchased from Tracy Hills Jewellery are not sold on a trial basis.
Please note that all returns are subject to our Terms and Conditions, but these do not affect your statutory rights


ORDER ACCEPTANCE

We reserve the right to reject any offer to purchase, made by you using our online order system, telephone, email, company purchase order, fax transmission or any other method. Order acceptance and the completion of the contract between you and Tracy Hills Jewellery will only take place on the despatch of the products ordered by you. Until your order has been despatched, we reserve the right to reject your offer to purchase and cancel your order. Non-acceptance of an offer to purchase may be for, but is not limited to, one or more of the following reasons:

Our inability to obtain satisfactory authorisation for your payment
Our inability to verify your address details
The product you ordered being unavailable from stock
The identification of a pricing or product description error including online, email, printed or verbal


PRIVACY POLICY

Tracy Hills Jewellery will never sell, nor divulge your email address, or personal information to ANY third party, except specifically to our warehousing and delivery agents, working on our behalf to complete delivery.


The personal information we collect and maintain is subject to the version of this Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time. Please review the Privacy Policy periodically to make sure it meets your needs.

Tracy Hills Jewellery is committed to protecting your privacy as outlined in this Privacy Policy. By submitting personal data manually or in electronic form to this web site, or by using this site, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.

When you add items to your shopping basket and proceed to the checkout, we capture the personal information you supply. This is required to record and verify your name, address and card details, without which we would not be able to process your card payment, nor deliver the goods to you. This information is never sold to any third party, and the card details are processed, stored and protected by firewalls and intrusion detection systems, plus industry standard full 128-bit SSL encryption and a secure certificate from Verisign.

When you browse this web site, we capture and store non-personal information that helps us improve our web site based on the browsing trends and operating systems of our visitors. This information is never sold to any third party and will not personally identify you. It relates to:

The Internet domain (e.g. www.company.co.uk) and IP address from which you access this web site
Your type of browser (e.g. Internet Explorer or Netscape) and operating system (e.g. Windows, UNIX)
The date and time of your visit
The pages you visit
The address of the web site from which you linked to Tracy Hills Jewellery (if applicable)
We use this information to make each visit more rewarding, and to help us improve the efficiency of our website layout and our service. We do not know (and do not want to know) the identities of people who browse the website without making a purchase.

Tracy Hills Jewellery will never sell your email address or personal information to any thrid party, neither will we divulge your email address or any other contact information to 3rd parties, except agencies working on our behalf to complete delivery, or where compelled to do so by legal order.

UK LEGISLATION

To view the full content of relevant UK government legislation, please click on the links below:

The Consumer Protection (Distance Selling) Regulations 2000 (No. 2334)

The Consumer Protection (Distance Selling) (Amendment) Regulations 2005 (No. 689)

The Electronic Commerce (EC Directive) Regulations 2002 (No. 2013)

To the fullest extent permitted at law, Tracy Hills Jewellery is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Tracy Hills Jewellery does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Tracy Hills Jewellery nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Tracy Hills Jewellery and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Tracy Hills Jewellery or using this Web site as a shopping resource. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Midnight Rose Creations is strictly prohibited.
Trademarks

Tracy Hills Jewellery referenced on this Web site is the trademark of Tracy Hills Jewellery in the UK and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.